File a New claim
Need to file a new claim?
What to expect:
After submitting your claim documents, please allow 1-3 business days for coverage to be verified/cleared.
Blue Star’s Intake Department will confirm you have an applicable policy and contracted at the time of the accident.
An adjuster will be assigned to your claim, contact you directly and gather all of the pertinent information/documentation, explain your policy and begin administration of applicable benefits.
Frequently Asked Questions
1. What documentation is required to file a claim?
If you are filing a claim with Blue Star Claims, you will need to submit Claim Forms (i.e. “proof of loss”). You will also need to submit necessary documentation to your adjuster including but not limited to: medical Records, medical bills/receipts, photos, police reports, earned income and any other documentation your adjuster may need. Please refer to the Cooperation Clause in your policy.
2. How long does it take to process a new claim?
Once you file a new claim, please allow 1-3 business days for coverage to be verified/cleared. Blue Star Claims Intake Department will confirm you have a applicable policy and contracted at the time of the accident. Once coverage is verified, you will receive an email with your Adjuster contact info and your Claim Number. The adjuster will contact you within 1-2 business days. They will then gather all of the important information/documentation and explain your benefits.
3. I need medical treatment and I filed a new claim, but I have not heard back from anyone.
If you need immediate medical care, please seek treatment. Blue Star Claims does not direct care and you are free to seek treatment with a provider of your choice. Until coverage is verified, you may need to pay out of pocket or ask the provider to bill you directly. Once coverage has been cleared, you can provide your receipts and/or bills for review and payment/reimbursement. PLEASE NOTE: Blue Star Claims cannot GUARANTEE they will reimburse before coverage is verified. Payment will depend on coverage, provided treatment and the nature of the incident. (Verifying coverage takes approximately 1-3 business days after the claim is received depending on how quickly coverage documents are provided). Please be aware your policy may be primary or secondary.
4. What is Occupational Accident Insurance and What Benefits are Provided under the Policy?
Occupational Accident Insurance is specifically for Independent Contractors, Owner-Operators and Small Fleet Owners whom are injured while contracted. Occupational accident insurance is a private accidental health and disability policy which typically provides medical, disability and death benefits. Check your specific policy for benefit details.
5. What benefits are NOT provided under Occupational Accident Insurance for which Blue Star Claims administers?
Blue Star Claims does not handle property damage, physical damage to your vehicle or another person’s vehicle, or injuries to other people.
Blue Star Claims administers benefits under Occupational Accident Insurance, which is an accident health and disability policy, not workers’ compensation, not Auto, not BI, not Med Pay, not PIP, not No-Fault, not UIM/UM, and not General Liability.